Intelligent workflows, with people in the loop.
Build AI-powered workflows that interpret requests, coordinate tasks, handle exceptions and involve people when judgment or approval is required.
Intelligent Workflows & Integrations
What it does.
- InterpretRequests arrive in whatever form they take and are read into structured work.
- Coordinate and handle exceptionsTasks move across the systems you already run, and exceptions are routed rather than dropped.
- ApprovePeople are brought in where judgment or approval is required.
Referrals land in your CRM ready to approve.
Hando, from UNCODE, an Adelaide AI consultancy, is an AI referral intake agent for care providers. It reads a referral or lead form, extracts every field with AI and creates a ready-to-approve record in your CRM. It works with chat, voice and forms, and your team keeps the final say.
Referral intake
What Hando referral intake does.
- RegionRegion is matched from the home address.
- UrgencyUrgent wording is flagged for the intake lead.
- Review firstReview tasks are created, never live records.
- Two stagesRuns as two stages: Referral Capture, then Approval and Sync.
How Hando referral intake works.
- Capture the referralExtracts all fields in one pass as each referral lands, all 27 on one referral form. Repeated "First Name" fields are told apart by context.
- Your team approvesA review task appears inside your CRM, with no new login. Incomplete or unclear items are flagged for a person, never guessed.
- Sync the recordOn a regular schedule it creates linked client, contact and billing records, tagged by region and urgency. The originating task then closes.
- Connects to
- Safeguards
- Nothing goes live without a human. Every record links back to its submission, secrets sit in a key vault, and your CRM stays the source of truth.
Staff checks
What the accreditation agent does.
UNCODE, an Adelaide AI consultancy, builds the accreditation agent for providers who track staff checks by hand. The agent reads working with children checks, police checks, professional registrations and more, extracts each field, confirms identity across the batch, and writes verified records into your HR system. Expired or unclear items go to your compliance officer.
- Checks and screeningRecognises WWCC, National Police Check and NDIS Screening Check.
- Registrations and membershipsRecognises Teacher Registration, AASW, DEA and SPA memberships.
- AHPRARecognises AHPRA registered and enrolled nurses, podiatrists, physiotherapists, occupational therapists.
- Rules for each typeEach type has its own required fields and expiry rules.
How the accreditation agent works.
- Read from the documentType, issue date, expiry, reference number and holder name come from what is printed. A resume, payslip or blank page is rejected before extraction.
- Check the right personEvery document in a batch must agree on its holder. A missing middle name or nickname is fine. A different surname is flagged.
- File into HRA verified accreditation is matched to your HR system and written in, correctly coded, with expiry rules applied per document type.
Where the accreditation agent fits.
- What does it connect to?
- What are the safeguards?A field it cannot read confidently goes to a person, never a guess. Every value traces to its document, and your HR system stays authoritative.
- Who is it for?Aged care, Disability services, Community services, Allied health, Education and training, Logistics.
Invoice checking
What the invoice agent does, and never does.
What it does
- Collects invoices from a shared mailbox.
- Reads each line from the real PDF, digit for digit: supplier, the actual care recipient, service dates, start and finish times, units and rates.
- Compares each billed shift with your scheduling records for that client and date. A 4-hour visit recorded as 3 hours shows both figures.
- Waits for your finance team to review and approve a clean summary, with any discrepancy called out.
What it never does
- Never estimates a date or time. Each is copied as printed.
- Never confuses the biller with the care recipient.
- Never approves its own work or releases a payment.
- Never silently fixes a number. Inconsistent figures show both values.
How the invoice agent works.
- Read the real PDFReads every line digit for digit: supplier, the actual care recipient, service dates, start and finish times, units and rates.
- Check against recordsEach billed shift is compared with your scheduling records for that client and date. A 4-hour visit recorded as 3 hours shows both figures.
- A person approvesA clean summary, with any discrepancy called out, waits for your finance team to review and approve.
Connects to the systems you already run.
Any other system with an API, talk to us.
Xero
MYOB
QuickBooks
Stripe
TechnologyOne
Salesforce
HubSpot
Microsoft Azure
- Connects to
- Your finance system stays authoritative, with no shadow ledger.
- Safeguards
- Every figure traces to its invoice, and every invoice is signed off by a person.
AI-native by design
Workflows that keep people in control.
UNCODE builds AI-native solutions with model flexibility, reusable capabilities, connected business knowledge and governance designed into every layer.
Questions about intelligent workflows and integrations.
Does Hando replace our CRM?
No. It writes into the CRM you already run, creating the same client, contact and billing records your team makes today, without the re-typing beforehand.
What happens if a referral is incomplete or unclear?
It is flagged for a person to check. Hando extracts what is on the form, and anything ambiguous is left for your team's judgment.
Does our team need to learn a new system?
No. Review tasks appear inside the CRM your team opens every day. There is no separate dashboard or login to manage.
Where is referral data processed?
On Australian Azure regions, and it stays onshore. Submissions are used to extract and route information, never to train or fine-tune a model.
Does Hando reduce front-line workload or add to it?
It is designed to remove the re-typing. Hando reads each referral and prepares the record, and the review task appears in the CRM your team already opens, so coordinators check and approve instead of keying. Anything unclear is flagged, so some items still need a person's look.
Is Hando suited to aged care and disability providers?
Yes. Hando is built for care provider intake, including aged care and disability services. It captures what the referral says and leaves eligibility and care decisions to your coordinators, who apply your intake policies and the Aged Care Quality Standards or NDIS Practice Standards you work to.
What happens if Hando gets a field wrong?
Hando creates review tasks, never live records, so a person checks the extracted fields before anything is saved. Every record links back to its original submission, which makes a wrong field easy to trace and fix.
Which documents can the accreditation agent read?
Working with children checks, national police checks, NDIS screening checks, teacher registrations, professional memberships and AHPRA registrations, each with its own required fields and expiry rules.
How does it make sure a document belongs to the right person?
Every document in a batch must agree on who it belongs to. A different surname with no explanation is flagged rather than filed, so two staff records never mix.
What happens when the agent is unsure?
Anything it is not confident about is left for a person to check. Nothing is guessed, and the flagged item keeps its link to the source document.
Where is employee data processed?
On Australian Azure regions. Documents and employee data stay onshore and are never used to train a model.
Is this a compliance monitoring agent?
It handles one part of staff compliance. It reads each check or registration, applies the expiry rules for its type and files it in your HR system. Expired or unclear items go to your compliance officer, who decides. It does not make compliance decisions for you.
Does it help with NDIS Practice Standards and aged care worker screening records?
It reads each worker's screening checks and registrations, matches them to the right person and records their expiry dates, so the evidence is easier to find. Compliance with the NDIS Practice Standards and Aged Care Quality Standards stays with your organisation. The agent does not assess it.
What happens if the accreditation agent makes a mistake?
Nothing is filed on a guess. A field it cannot read confidently goes to a person, every value links back to its source document, and your HR system stays authoritative, so a wrong entry can be traced and corrected.
What does the invoice agent check?
Each billed shift is compared with your own scheduling records for that client, on that date. A mismatch is flagged with both figures side by side.
Can the agent approve or pay an invoice?
No. Every extracted and verified invoice goes to a person for sign-off, and the agent never releases a payment itself.
Which finance systems does it work with?
Xero, MYOB, QuickBooks, Stripe, TechnologyOne, Salesforce and HubSpot, among others. If your system has an API, we can connect it.
Is invoice data kept in Australia?
Yes. Processing runs on Australian Azure regions, and invoices are never used to train or fine-tune a model.
Does the invoice agent cut duplicate data entry?
Yes, for reading and re-typing invoice lines. The agent extracts each line from the PDF so your team does not key it in, and it compares the line with your scheduling records for you. Your finance team then reviews a clean summary and approves.
What happens if the invoice agent makes a mistake?
It does not fix numbers quietly. Each figure is copied as printed, inconsistent figures are shown side by side, and a person signs off every invoice before payment. Every value traces back to its invoice, so an error can be found and corrected.
Tell us which workflow to start with.
Our team will build it with you, working remotely, wherever you are.